Loading Events

« All Events

  • This event has passed.

RPA Communication Lecture with Shyam Sundar

November 19, 2019 @ 4:00 pm - 5:30 pm

ASCoR – Research Priority Area Communication of the University of Amsterdam


RPA Communication Lecture:

Perceiving and Interacting with Algorithms and Bots: Psychological Mechanisms that Predict User Experience of Human-AI Interaction (HAII)

Dr. S. Shyam Sundar

(Pennsylvania State University, USA)


Tuesday, November 19, 16.00 to 17.30 hours, followed by drinks

Location: REC C10.20

Nieuwe Achtergracht 166

1018 WV Amsterdam


Dear ASCoR- and Research Priority Area Communication Members,

We cordially invite you to a keynote lecture in the RPA Communication Lecture Series, being given by Professor S. Shyam Sundar, the James P. Jimirro Professor of Media Effects and founding director of the Media Effects Research Laboratory at The Pennsylvania State University. This keynote is also part of Conversations 2019, the 3rd International Workshop on Chatbot Research (https://conversations2019.wordpress.com), hosted by the RPA Communication and its Digital Communication Methods Lab this year.

Prof. Sundar’s research investigates social and psychological effects of interactive media, including chatbots, robots, smart speakers and algorithms. His experiments investigate the role played by technological affordances in shaping user experience of mediated communications in a variety of interfaces. He edited the first-ever Handbook on the Psychology of Communication Technology (Blackwell Wiley, 2015) and served as editor-in-chief of the Journal of Computer-Mediated Communication from 2013 to 2017.



Perceiving and Interacting with Algorithms and Bots: Psychological Mechanisms that Predict User Experience of Human-AI Interaction (HAII)

Most conversational agents are driven by algorithms and bots, striving to create a satisfying user experience. Yet, it is unclear how these agents should look and act. Should they appear human in order to provide users with a natural interaction? Or, will a humanlike appearance needlessly raise their expectations or make users uncomfortable because of their eeriness? Should they be cheery or serious when providing assistance to humans? Should they express empathy to users who express problems or complaints? Answers to such questions require systematic research on the psychological effects of affordances embedded in these agents. This talk will provide a framework for conducting research with AI-driven media by invoking the speaker’s Theory of Interactive Media Effects (TIME) and discuss how the cues transmitted by such media affect user experience differently than the user actions invited by them, and provide solutions for resolving the tension between machine agency and human agency.


If you plan to attend the lecture, please register by sending an e-mail to K.H.Hair@uva.nl

To participate in the Conversations 2019 workshop, please see details directly on the website: https://conversations2019.wordpress.com/


On behalf of the Research Priority Area Communication team,

Best regards,

Prof. dr. Claes de Vreese and Dr. Theo Araujo




November 19, 2019
4:00 pm - 5:30 pm


Amsterdam School of Communication Research


University of Amsterdam (REC C10.20)
Nieuwe Achtergracht 166
Amsterdam, 1018 WV Netherlands
+ Google Map